The Laurels Care Centre

What CQC said

The service is not performing as well as it should and we have told the service how it must improve.

People told us they felt safe living at the Laurels Care Centre and spoke positively about the staff that supported them. We observed staff treating people with kindness. Staff we spoke with were knowledgeable about people's social, care and support needs but lacked professional curiosity regarding aspects of health, such as weight loss, and the rationale behind the decisions made, such as remaining on continuous bedrest and 15 minute observations. Feedback from staff and relatives regarding staffing levels was mixed, some people felt there were enough staff and others thought more were needed. Our observations highlighted that staff were not always deployed in the best way to maximise interactions between staff and people and to monitor people at risk from falls. People and relatives said they would raise any issues or concerns with the staff team and most felt these would be dealt with appropriately. Some relatives felt they weren’t listened to and actions not taken to address their concerns. Feedback we received from statutory partners was also mixed some stated they had good relationships with staff and management and the service was responsive and managed people with risks well, whilst two health professionals felt that actions they had requested were not taken forward such as health referrals.

Quoted from the Care Quality Commission's assessment of this home, used under the Open Government Licence v3.0. We don't edit or summarise CQC's wording.

Rating over time

This home’s rating has fallen over time.

1. January 2016CQCGood
2. March 2017CQCGood
3. September 2018CQCGood
4. August 2021CQCGood
5. July 2024CQCRequires improvement

Every rating CQC has published for this home, oldest first. Inspections that didn't result in a rating are left out.