Southlands Place

What CQC said

The service is performing well and meeting our expectations.

People and their relatives gave positive feedback about living in the service. They told us they were cared for by kind, humorous, and respectful staff, who were well trained. They felt the staff knew them well and supported them safely. People were encouraged to be as independent as possible and were supported to keep in touch with family and friends. Not everyone was able to share their views on living at Southlands Place, but those that could told us, “Really happy here, I’ve got everything I need and the staff are so kind,” “I am comfortable, can’t say I ever thought I would be in a care home, but it suits me here “ and “Good, I feel safe and the food is very good, I’ve made friends and we can all meet up.” Relatives felt well informed and able to raise any issues, however minor with the staff or management team. They also described the staff and management team as welcoming, helpful and approachable.

Quoted from the Care Quality Commission's assessment of this home, used under the Open Government Licence v3.0. We don't edit or summarise CQC's wording.

Rating over time

This home’s rating has varied over time, and is currently back where it started.

1. May 2017CQCGood
2. April 2018CQCInadequate
3. December 2018CQCInadequate
4. March 2019CQCRequires improvement
5. April 2019CQCRequires improvement
6. August 2022CQCGood
7. January 2025CQCGood

Every rating CQC has published for this home, oldest first. Inspections that didn't result in a rating are left out.